Privacy Policy
Last updated:
Who we are
ADH-Me Ltd provides ADHD assessment services for adults and children in Wales.
Our registered office is at 22 Lon y Plas, Johnstown, Carmarthen, Wales, SA31 3NJ. Company registration number: 15009739.
For any questions about how we handle your data, contact Ryan Williams at ryan.williams@adh-me.com
What information do we collect
When you use our services, we may collect:
Contact information:
Name
Email address
Phone number
Address
Health information:
ADHD symptoms and concerns
Assessment responses
Medical history relevant to ADHD
Information about medications or previous diagnoses
Details about how ADHD affects your daily life
Website usage:
IP address
Browser type
Pages visited
Time spent on site
Cookies (see our Cookie Policy)
Why do we collect this information
We use your information to:
Provide ADHD assessments and diagnostic services
Communicate with you about appointments and assessments
Answer your questions and respond to enquiries
Improve our services
Comply with legal and professional obligations
Send appointment reminders and follow-up information (with your consent)
Legal basis for processing your data
We process your data under the following legal grounds:
For health data (special category data):
Explicit consent - You give us clear permission to process your health information for assessment purposes
Health or social care purposes - Processing is necessary for the provision of health services
For general data:
Legitimate interests - We need your contact details to provide our services and communicate with you
Contract - Processing is necessary to fulfil our service agreement with you
How long do we keep your information
We retain your information for:
Assessment records and health data: 7 years from your last contact with us (in line with medical records guidance)
General enquiries (non-clients): Up to 2 years
Financial records: 6 years (legal requirement)
After these periods, we securely delete or anonymise your data.
Who we share your information with
We do not sell or share your personal information for marketing purposes.
We may share your information with:
Healthcare professionals - With your explicit consent, we may share assessment results with your GP or other healthcare providers
IT service providers - We use trusted third-party services to host our website and manage bookings (these providers are contractually required to protect your data)
Legal obligations - We may disclose information if required by law or to protect someone's safety
All third parties are required to keep your information secure and confidential.
Your rights
Under GDPR, you have the right to:
Access - Request a copy of the personal data we hold about you
Correction - Ask us to correct inaccurate information
Deletion - Request deletion of your data (subject to legal obligations)
Restriction - Ask us to limit how we use your data
Portability - Receive your data in a portable format
Object - Object to certain types of processing
Withdraw consent - Remove consent for processing health data at any time
To exercise any of these rights, contact us at ryan.williams@adh-me.com
Children’s data
For assessments of children under 16, we require consent from a parent or guardian. We take extra care with children's information and only collect what's necessary for the assessment.
Cookies
Our website uses cookies to improve your experience. For full details, see our Cookie Policy.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Complaints
If you're unhappy with how we've handled your data, please contact us first at ryan.williams@adh-me.com.
You also have the right to complain to the Information Commissioner's Office (ICO):
Website: www.ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF